Terms of service

CONTENTS

  • Article 1 – Definitions
  • Article 2 – Identity of the Entrepreneur
  • Article 3 – Applicability
  • Article 4 – The Offer
  • Article 5 – The Agreement
  • Article 6 – Right of Withdrawal
  • Article 7 – Costs in the Event of Withdrawal
  • Article 8 – Exclusion of the Right of Withdrawal
  • Article 9 – Price
  • Article 10 – Conformity and Warranty
  • Article 11 – Delivery and Performance
  • Article 12 – Continuing Agreements: Duration, Cancellation and Renewal
  • Article 13 – Payment
  • Article 14 – Complaints Procedure
  • Article 15 – Disputes
  • Article 16 – Additional or Deviating Provisions

 

EGFree Venutres OÜ
Sepapaja 6
Tallinn 15551
Estonia

ARTICLE 1 – DEFINITIONS

For the purposes of these General Terms and Conditions, the following definitions apply:

  • Additional agreement: An agreement under which the consumer acquires products, digital content and/or services in connection with a distance contract, and these goods, digital content and/or services are supplied by the entrepreneur or by a third party on the basis of an arrangement between that third party and the entrepreneur.
  • Withdrawal period: The period within which the consumer may exercise their right of withdrawal.
  • Consumer: A natural person who is not acting in the course of a professional or commercial activity and who enters into an agreement with the entrepreneur.
  • Day: Calendar day.
  • Digital content: Data produced and supplied in digital form.
  • Continuing agreement: An agreement concerning a series of products and/or services for which the delivery and/or purchase obligation extends over a certain period of time.
  • Durable medium: Any means that enables the consumer or entrepreneur to store information addressed personally to them in such a way that it can be accessed and used unchanged in the future, including email.
  • Right of withdrawal: The consumer’s option to withdraw from the distance contract within the withdrawal period.
  • Model withdrawal form: The form provided by the entrepreneur which the consumer may complete if they wish to exercise their right of withdrawal.
  • Entrepreneur: The natural or legal person who offers consumers products and/or access to digital content and/or services at a distance.
  • Distance contract: An agreement between the entrepreneur and the consumer concluded within the framework of an organized system for the distance sale of products and/or services, in which one or more means of distance communication are exclusively used up to and including the conclusion of the agreement.
  • Means of distance communication: A means that can be used to conclude an agreement without the consumer and entrepreneur being physically present in the same place at the same time.
  • General Terms and Conditions: These General Terms and Conditions of the entrepreneur.

 

ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR

Email address: info@eudorashops.com

  • Commercial Register Number: Available upon request
  • VAT Identification Number: Available upon request

 

ARTICLE 3 – APPLICABILITY

These General Terms and Conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonably possible, before conclusion of the distance contract it will be indicated where the General Terms and Conditions can be inspected and that they will be sent free of charge at the consumer’s request.

If the distance contract is concluded electronically, the text of these General Terms and Conditions may be made available electronically before conclusion of the agreement in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, it will be indicated where the Terms and Conditions can be viewed electronically and that they will be sent free of charge upon request.

If specific product or service conditions apply in addition to these General Terms and Conditions, the second and third paragraphs apply accordingly. In the event of conflicting provisions, the consumer may always rely on the provision that is most favorable to them.

If any provision of these General Terms and Conditions is at any time null, void, or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be replaced by a provision that comes as close as possible to the original purpose.

Situations not covered by these General Terms and Conditions must be assessed in accordance with the spirit of these General Terms and Conditions.

Any uncertainties regarding the interpretation or content of one or more provisions must be interpreted in accordance with the spirit of these General Terms and Conditions.

 

ARTICLE 4 – THE OFFER

If an offer is valid only for a limited period or is subject to specific conditions, this will be expressly stated in the offer.

The entrepreneur’s offer is non-binding. The entrepreneur is entitled to amend and adjust the offer.

The entrepreneur’s offer contains a complete and accurate description of the products and/or services offered. The description must be sufficiently detailed to allow the consumer to properly assess the offer. If images are used that give the impression that they represent the product being offered, they must provide a truthful representation of the products and/or services. Obvious errors or mistakes in the offer are not binding on the entrepreneur.

Product images represent the products offered as accurately as possible. However, the entrepreneur cannot guarantee that the colors displayed correspond exactly to the actual colors of the products.

Each offer contains information about the rights and obligations associated with acceptance of the offer, including:

  • The price including taxes;
  • Any shipping costs;
  • The manner in which the agreement is concluded and the steps required to do so;
  • Whether a right of withdrawal applies;
  • The payment, delivery, and performance conditions of the agreement.

 

ARTICLE 5 – THE AGREEMENT

  1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and fulfills the conditions stipulated therein.
  2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance electronically. Until this acceptance has been confirmed, the consumer may dissolve the agreement.
  3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a secure internet environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
  4. The entrepreneur may, within the limits of the law, investigate whether the consumer is able to meet their payment obligations, as well as other facts and factors relevant to responsibly entering into a distance contract. If the entrepreneur has reasonable grounds based on this investigation not to enter into the agreement, they are entitled to refuse an order or attach special conditions to its execution.
  5. No later than upon delivery of the product, service, or digital content, the entrepreneur will provide the consumer in writing or on a durable medium with:
    • The address of the entrepreneur’s business location to which complaints may be submitted;
    • The conditions and method for exercising the right of withdrawal, or a clear statement if the right of withdrawal is excluded;
    • Information about warranties and existing after-sales services;
    • The price including all taxes, any delivery costs, and the payment, delivery, and performance arrangements;
    • Where a right of withdrawal exists, the model withdrawal form.

 

ARTICLE 6 – RIGHT OF WITHDRAWAL

For the delivery of products:

  • When products are delivered, the consumer has the right to withdraw from the agreement within 14 days without giving any reason.
  • The withdrawal period begins on the day after the consumer, or a third party designated by the consumer who is not the carrier, physically receives the product.
  • If the consumer has ordered several products in one order that are delivered separately, the withdrawal period begins on the day the consumer receives the final product.
  • If a product consists of several shipments or parts, the withdrawal period begins on the day the consumer receives the final shipment or part.

For services and digital content not supplied on a tangible medium:

  1. For a service agreement or an agreement for the supply of digital content that is not provided on a tangible medium, the consumer may withdraw within 14 days without giving any reason. The period begins on the day after the agreement is concluded.
  2. If the entrepreneur does not provide the legally required information regarding the right of withdrawal, the withdrawal period is extended by 12 months beyond the original withdrawal period.

Obligations during the withdrawal period:

  1. The consumer must handle the product and packaging with care. The consumer may only unpack or use the product to the extent necessary to determine whether they wish to keep the product.
  2. If the consumer exercises their right of withdrawal, they must return the product, including all accessories, in its original condition and packaging in accordance with the reasonable instructions provided by the entrepreneur.

 

ARTICLE 7 – COSTS IN THE EVENT OF WITHDRAWAL

  • If the consumer exercises their right of withdrawal after receiving the goods, the consumer bears the direct cost of returning the goods.
  • The entrepreneur will refund the purchase amount as soon as possible, but no later than 14 days after receiving the returned goods or proof that they have been returned.
  • If the product is returned damaged, incomplete, or otherwise reduced in value because the consumer used or handled it beyond what was necessary to determine its nature and functioning, the consumer is liable for the resulting loss in value.
  • For hygiene and health products, the right of withdrawal may only be exercised if the seal or packaging has not been opened. Once opened, returns and refunds are excluded in accordance with applicable consumer protection laws.

 

ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

The right of withdrawal is excluded where the entrepreneur has expressly informed the consumer before conclusion of the agreement and where the products concerned are:

  1. Products manufactured according to customer specifications or clearly personalized;
  2. Products that may deteriorate quickly or whose expiry date may quickly pass;
  3. Sealed audio or video recordings or sealed software where the seal has been removed after delivery;
  4. Health, beauty, and hygiene products such as cosmetics, creams, sprays, patches, dietary supplements, or similar items where the seal or protective packaging has been opened after delivery.

 

ARTICLE 9 – PRICE

  1. During the validity period stated in the offer, the prices of the products and/or services will not be increased, except for changes resulting from VAT adjustments.
  2. The entrepreneur may offer variable prices for products and/or services whose prices are subject to fluctuations in the financial markets.
  3. If a price increase occurs within 3 months after conclusion of the agreement, the consumer may terminate the agreement.
  4. All prices include VAT.

 

ARTICLE 10 – WARRANTY AND CONFORMITY

  1. The entrepreneur guarantees that the products and/or services comply with the agreement, the stated specifications, reasonable requirements of usability, and applicable legal requirements.
  2. Any warranty provided by the entrepreneur, manufacturer, or importer does not affect the consumer’s statutory rights.
  3. Complaints regarding defects or incorrect deliveries must be submitted in writing within 4 weeks after delivery.

 

ARTICLE 11 – DELIVERY AND PERFORMANCE

  1. The entrepreneur will exercise the greatest possible care when processing and fulfilling orders.
  2. The delivery address is the address provided by the consumer.
  3. The entrepreneur will fulfill accepted orders as quickly as possible and no later than within 30 days, unless otherwise agreed. If delivery is delayed, the consumer may terminate the agreement.
  4. If a product is unavailable, the entrepreneur may offer a replacement product.

 

ARTICLE 12 – CONTINUING AGREEMENTS: CANCELLATION AND RENEWAL

Cancellation

  1. The consumer may cancel an indefinite-term agreement for the regular supply of goods or services at any time, subject to a notice period of one month.
  2. A fixed-term agreement for the regular supply of goods or services may be cancelled at the end of the agreed term with a notice period of one month.

Renewal

  1. A fixed-term agreement may not be automatically renewed for another fixed term.
  2. If an agreement is renewed for an indefinite period, the consumer may cancel it with a notice period of one month.

 

ARTICLE 13 – PAYMENT

  1. Payments must be made within 7 business days, unless otherwise agreed.
  2. The consumer is obliged to immediately report any inaccuracies in the payment information provided.

 

ARTICLE 14 – COMPLAINTS PROCEDURE

  1. The entrepreneur has a properly published complaints procedure and handles complaints in accordance with that procedure.
  2. Complaints must be submitted in writing within a reasonable period after the defect has been discovered.
  3. Complaints will be answered within 14 days. If a complaint requires a longer processing period, the entrepreneur will inform the consumer of the expected time required to process or resolve the complaint.

 

ARTICLE 15 – DISPUTES

  1. Agreements between the entrepreneur and the consumer are governed exclusively by Swiss law.

 

ARTICLE 16 – ADDITIONAL OR DEVIATING PROVISIONS

  1. Additional provisions may not be disadvantageous to the consumer and must be documented on a durable medium accessible to the consumer.